Fair & Responsible AI Workshop @ CHI2020

What Do Users Want in an Explanation?: User Preferences for AI Explainability in Context-Aware Systems


Workshop paper


Morteza Behrooz, Julia Haines, Marco Zamarato, Paige Pritchard, Andrew Smart

Abstract
Many aspects of user interaction with context-aware AI systems remain under-researched, particularly in naturalistic settings. Recent research has noted a lack of focus on user perspective especially as related to AI explainability. We conducted a multi-part in-situ qualitative study focused on participants’ real-time responses to context-aware suggestions in which they could inspect an explanation ondemand. We discuss the factors that drove explanation-checking behaviors and provide design guidelines for what participants find helpful and not helpful in explanations of context-aware suggestions.

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Cite

APA
Behrooz, M., Haines, J., Zamarato, M., Pritchard, P., & Smart, A. What Do Users Want in an Explanation?: User Preferences for AI Explainability in Context-Aware Systems.

Chicago/Turabian
Behrooz, Morteza, Julia Haines, Marco Zamarato, Paige Pritchard, and Andrew Smart. “What Do Users Want in an Explanation?: User Preferences for AI Explainability in Context-Aware Systems” (n.d.).

MLA
Behrooz, Morteza, et al. What Do Users Want in an Explanation?: User Preferences for AI Explainability in Context-Aware Systems.